FAQs

  • What does each guide include?

    Each guide is a comprehensive resource for your hospital stay, offering detailed information about your surgery, including preoperative and postoperative exercise plans. It also provides answers to common questions that patients often have. Explore our store by clicking here and discover additional in-depth information located in the "Additional Information" section below each product.

  • How do I purchase a guide?

    Visit the Orthophysio store, choose the guide you wish to purchase, select your desired quantity, and add it to your cart. Click on the trolley icon in the top right of the screen and proceed to checkout.

  • How do I get in contact customer support?

    Need assistance? Click here to reach out to us. Fill out the required fields on our contact form, and we strive to respond to all inquiries within 48 hours. If your matter is urgent, please indicate it in your message.

  • What is your return/ refund policy?

    While we want you to be satisfied with your purchase, please note that refunds are not offered on completed transactions. We recommend checking our 'review & purchase' option before confirming your order. If you encounter any issues, contact our customer support team here, and we will do our best to address your concerns.

  • Can I modify my order after it has been placed?

    Realised you've selected the wrong guide? If your order hasn't been shipped yet, contact us via our contact form found here, stating the correct guide you want. We'll make sure you receive the right one.

  • Do you ship internationally?

    Absolutely! If you purchase a guide requiring international postage outside the United Kingdom, we'll contact you via email with further information regarding postage.

  • Is my personal information secure?

    Rest assured, your personal information is secure. For more details, check our privacy policy here. If you have any questions, feel free to ask via our contact form found here.

  • How can I provide feedback or suggestions?

    We value your thoughts! Share your feedback and suggestions to help us improve our guides via our contact form found here. If you find our guides valuable, consider recommending them to friends who may also benefit.